They didn't replace extra soap, toiletries, or coffee.We couldn't even get a bottled water in the casino unless we were sitting there gambling and then you had to wait there for a half hour for them to return with it! I know I'll try a hotel down the street next time. The bathroom had dirt caked around the molding. The rooms look like they need a lot of updating. Asked about getting a credit for the loss of TV & they said it wasn't their fault. So instead of resting in bed watching TV, we went to sleep early (very early). I also told her I called the hotel to verify I would receive the buffets and she told me the only way to get them was to book online! So, off she went to the back office.came back after a while with the envelope with the tickets I should have had to begin with. I told her no, if I would have booked with them my room rate would have been less. The Riverside poker room is smoke-free and has a large rear window with a vista of the Colorado river and nearby mountains. The resort has 1,405 rooms, and a six-screen movie theater. Then she tried to tell me I probably booked through Expedia. Don Laughlins Riverside Resort Hotel & Casino is a hotel and casino on the banks of the Colorado River in Laughlin, Nevada. I told her I made the reservation online and YES is was included. Girl went to check on it and came back and told me we didn't get one. Room was ready, but package with the free buffets and b1g1 boat ride was not ready. Stood in line for 25 minutes to check in to be told room was not ready, come back in one hour.
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